Data and Privacy Protection

Travel agency PRO PUTUJ d.o.o. collects and processes personal data of its service users, paying special attention to their adequate protection in order to earn and maintain your trust.

Personal data refers to any data relating to you as a natural person, based on which your identity is established or can be established. This Statement provides you with detailed information about why and how PRO PUTUJ collects and processes your personal data, under what conditions and circumstances, and what rights you have regarding your personal data.

Please read this Statement carefully to familiarize yourself with all relevant information regarding the handling of your personal data and to be fully aware of the rights afforded to you under applicable national and European regulations.

Who Are the Data Controller and Data Processor?

The legal term “data controller” refers to a natural or legal person who collects your personal data, determines the purposes and means of processing, and is responsible for ensuring that such data is processed in accordance with applicable national and European data protection regulations.

The legal term “data processor” refers to a natural or legal person who processes your personal data on behalf of the data controller, in accordance with applicable national and European data protection regulations.

Within its business operations, PRO PUTUJ may act as either a data controller or data processor, depending on the circumstances of the transaction during which data processing occurs. In all cases, PRO PUTUJ handles your data strictly in accordance with applicable regulations and ensures an appropriate level of protection and security.

Certain personal data is necessary for PRO PUTUJ to provide you with specific services. If for any reason you do not wish to provide your personal data to PRO PUTUJ, you may decline, however PRO PUTUJ may then be unable to provide the services you are interested in.

What Personal Data Does PRO PUTUJ Collect?

In its business operations, PRO PUTUJ may collect and process the following types of your personal data:

First and last name
Age / date of birth
Address
Contact details (email address and mobile/telephone number)
Type, number, and expiry date of identification document
Visa number, date, and place of issue
Handwritten signature
Credit/debit card details and bank account number

How Does PRO PUTUJ Collect Your Personal Data?

PRO PUTUJ collects your personal data in two primary ways:

Directly from you — by phone, email, website, or in person.

Indirectly — from sub-agents with whom we work, or from third parties who enter into a service agreement with us on your behalf (e.g., companies organizing travel for their employees).

Purpose and Legal Basis for Processing Your Personal Data

PRO PUTUJ collects and processes your personal data for various permitted purposes. In certain cases your personal data is collected with your consent, while in other cases there is a legal or other basis for its collection.

The purposes for which PRO PUTUJ collects and processes your personal data may include:

Entering into and performing service agreements
Informing you about PRO PUTUJ products and services
Fulfilling PRO PUTUJ’s legal obligations

For certain purposes listed above, PRO PUTUJ processes your personal data based on your consent.

In certain cases, PRO PUTUJ may collect and process your personal data without your consent, where such collection and processing is necessary for:

Performing a contract to which you are a party, or taking pre-contractual steps at your request
Compliance with PRO PUTUJ’s legal obligations
Protecting your vital interests or those of another natural person
Performing a task in the public interest or in the exercise of PRO PUTUJ’s official authority
The legitimate interests of PRO PUTUJ or a third party, unless your interests or fundamental rights and freedoms override those interests

Transfer of Personal Data to Third Parties

PRO PUTUJ makes special efforts to ensure that your personal data is collected and processed in accordance with the purposes stated above. To achieve those purposes and to fully deliver the service you have chosen, PRO PUTUJ may in some cases need to make your personal data available to third parties, who will further process your personal data as data controllers:

Airlines
Bus carriers
Hospitality establishments
Accommodation facilities
Other travel or tourism agencies
Insurers
Banks

To achieve the stated purposes, PRO PUTUJ may also make your personal data available to third parties acting as data processors:

Other travel or tourism agencies
Companies providing various services for PRO PUTUJ (e.g., IT companies)

Additionally, PRO PUTUJ may make your personal data available to third parties in the event of any planned or completed reorganization, merger, sale, joint venture, contract transfer, or other disposal of any part of PRO PUTUJ’s business, assets, or business interests (including bankruptcy or similar proceedings), or in other cases of fulfilling legal obligations.

Where Is Your Personal Data Processed?

Given that PRO PUTUJ’s activities include the provision of travel agency services, your personal data may be processed by the parties listed in Section 5, both within the EU and in countries outside the EU (e.g., where a subcontractor from another country is engaged to provide a service or part of a service involving personal data processing).

However, PRO PUTUJ ensures that the relevant parties will always be bound by contractual obligations to maintain the confidentiality and security of your personal data, in accordance with applicable data protection regulations.

According to Opinion No. 7/2010 of the Article 29 Data Protection Working Party, personal data of service users may be transferred to companies operating in countries outside the EU (e.g., another travel or tourism agency acting as a sub-agent; an accommodation facility where the service user is staying in a specific case), however only such personal data as is necessary for the service provided by that company may be transferred, and it must be processed exclusively for business purposes.

PRO PUTUJ will under no circumstances make your personal data available to entities that are not authorized to process your personal data.

Cookie Details

By using this website, you agree to our use of cookies. A cookie is a text string of information that we send to browser files on your computer’s hard drive via our web server. Cookies do not record personal user data, and data is not stored in them. Cookies are used to perform web analytics, measure visitor numbers, analyze browsing behavior, create personalized offers, or redirect users to other websites.

You have the option to accept or reject cookies by changing your internet browser settings. Please see your browser’s instructions or visit the About Cookies website to learn more about how to change your browser settings. If you wish to avoid the use of cookies, you need to configure your computer to delete cookies from websites and/or notify you when cookies are being stored on your computer.

What Are Your Rights Regarding the Protection of Your Personal Data and How Can You Exercise Them?

With respect to your personal data collected and processed by PRO PUTUJ, you have the following rights under applicable data protection regulations:

Right to information about what personal data PRO PUTUJ holds about you, from whom it was collected, the purpose of processing, information about controllers and processors, and the parties who may have access to the data
Right to rectification of your personal data to ensure that the data held by PRO PUTUJ is truthful, accurate, and up to date
Right to erasure of your personal data processed by PRO PUTUJ, if that data is no longer necessary for the purposes stated in Section 4
Right to restriction of the processing of your personal data in cases provided for under applicable data protection regulations
Right to data portability — to receive your personal data in a structured format so that you may transfer it to another data controller
Right to object to the processing of your personal data by PRO PUTUJ or to lodge a complaint with the competent supervisory authority
Right to withdraw consent for the processing of your personal data in cases where such data is collected and processed solely on the basis of your consent

To exercise any of the above rights, you may submit the appropriate form available at a PRO PUTUJ office.

Consent to Receive Marketing Communications

By giving your consent and subscribing to our newsletter list, you give us permission to contact you for marketing and informational purposes by sending newsletters. The data you provide will be processed and used exclusively for this purpose. We will not sell or share your data with third parties. PRO PUTUJ uses the Mailchimp platform for sending marketing communications, and by subscribing to the newsletter and giving your consent, you acknowledge that your data will be forwarded to Mailchimp in accordance with their Privacy Terms and Conditions.

It is important to know that at any time, in full or in part, free of charge and without any explanation, you may withdraw your consent and revoke your agreement to the processing of your personal data and marketing activities directed at you. If you wish to exercise your right to erasure, rectification, restriction, or objection, you may contact us at info@proputuj.hr or by phone at 01 7077 550.

When Can You Object to the Processing of Personal Data?

At any time, you may lodge an objection with PRO PUTUJ against the processing of your personal data for direct marketing purposes, after which PRO PUTUJ will immediately cease processing your data for those purposes.

You may also object to the processing of your data that is necessary for the performance of tasks in the public interest, the exercise of official authority, or for the legitimate interests of PRO PUTUJ, after which PRO PUTUJ will no longer process your personal data, unless otherwise required by applicable data protection regulations.

If you believe that your personal data has been breached or your rights have been violated, you have the right to contact the competent supervisory authority — the Croatian Personal Data Protection Agency, at www.azop.hr.

How Long Does PRO PUTUJ Retain Your Personal Data?

PRO PUTUJ retains your personal data for a maximum period of two years from the date of termination of the contractual relationship between you and PRO PUTUJ, depending on the circumstances of the specific case, unless a longer retention period is required by applicable national or European regulations. PRO PUTUJ will not retain your personal data longer than is necessary and lawful, and will process it solely for the purposes for which it was collected.

How Can You Contact PRO PUTUJ?

If you have any questions about the collection and processing of your personal data by PRO PUTUJ, you may contact us by post or email at:

PRO PUTUJ d.o.o., Travel Agency Zapoljska 14 HR – 10000 Zagreb

Data Protection Officer: Email: info@proputuj.hr Tel: +385 1 70 77 550

Amendments to the Privacy Policy

PRO PUTUJ regularly updates this Statement in accordance with changes and developments under applicable regulations and ensures that the latest version of the Statement is available on the PRO PUTUJ website: www.proputuj.hr

In the event of a significant change to the content of this Statement that could materially affect your rights, freedoms, or interests, you will be directly notified.

Zagreb, 23 May 2018